Carol Herradura, Patient Service Center Coordinator

About Carol Herradura

Carol Herradura currently serves as the Patient Service Center Coordinator, overseeing daily operations to ensure exceptional patient care. Her responsibilities include managing first-contact interactions, scheduling appointments, and facilitating communication between patients and their care teams. She began her career as a medical scheduler, where she gained invaluable experience in patient interaction and scheduling logistics. Over the years, she progressed to roles of increasing responsibility, becoming the Lead in 2017 and assuming the position of Coordinator/Supervisor for the PSC department in 2018. Throughout her career, Carol has achieved significant milestones, including her leadership roles and contributions to improving patient care experiences. Her dedication and impact on patient service are widely recognized. Known for her positive customer service approach honed over a decade, Carol brings extensive experience, knowledge, and a collaborative spirit to her team. She is valued for her reliability and readiness to support others. Looking ahead, Carol aims to continue contributing to her department's success until her eventual retirement, leveraging her skills and experience to uphold high standards of patient care.

Her professional philosophy revolves around the quote: "You have to get up every morning with determination if you want to go to bed with satisfaction." She also lives by the motto of kindness towards others. Outside of work, Carol enjoys spending time with her grandchildren, particularly various outdoor activities and going to parks with them.